If you’re withdrawing for the first time, it is likely that we’ll need to verify your identity. This is normally done by re-sending a copy of a government issued photo ID such as a driver’s license, proof of age card or passport from your primary email address, along with a filled and signed withdrawal request form. For future withdrawals, all you’ll need to do is just send an email to [email protected] from the email that we have on file along with your account number and withdrawal amount to inform us.