Terms & Conditions
This Website is owned and operated by Imperial App Limited (company), City of Sofia 1324, County of
Sofia Stolichna Municipality, Borough of Lyulin 28 Jawaharlal Nehru Blvd, Office 24, Bulgaria.
1. General Terms
This contract explains the use of various conditions applied to the services available on Our Site
(henceforth “Our site. “). Please feel free to use the customer support Live Chat on our site or to
contact us by e-mail at whenever you have a question.
Our website is accessible worldwide to anyone with Internet access. Access to and use of our site
are subject to these terms and conditions.
BY USING AND ACCESSING OUR WEBSITE, YOU ACCEPT, WITHOUT LIMITATION, ALL OF
THESE TERMS AND CONDITIONS
We reserve the right to change these terms and conditions at any time. Change of these Terms &
conditions will occur by mere posting of a new and modified version of these terms and conditions
on our website. By using our website, you agree in advance that each use will be subject to the then
applicable Terms & conditions.
By using our website you accept its Terms & Conditions and Privacy Statement set forth below. If
you do not agree with these policies, discontinue using this site immediately.
2. Online Services Agreement
This Agreement is made by and between CFreserve (“Our site”) and you.
This Agreement is between the customer and Imperial App Limited. Imperial App Limited is fully liable to
clients for any and all claims, losses, cost, and damages for the services rendered via the website
and applies to both the Site and trading platform, and to the electronic content and / or software
currently contained on the Site that provides the customers with real-time information on exchange
rates of currencies, and the program transaction services on the forex market via internet, telephone
or fax, and any other features, content or services that CFreserve may add later (the “Services”).
3. Membership Eligibility
Services are available and reserved only for individuals or businesses that can establish a legally
binding contract under the laws applicable in their country of residence. Without limiting the
undermentioned terms, our Services are not available to people aged under 18 or who have not
attained the legal age (“Minors”). If you are a minor, you can not use this service. PLEASE DO NOT
USE THIS SITE IF YOU ARE NOT QUALIFIED.
To avoid any doubt, we disclaim any liability for unauthorized use by minors of our Services in any
manner or another. In addition, our Services are available only for people who have experience and
sufficient knowledge in financial matters, able to evaluate the benefits and risks of acquiring financial
contracts via this site. You are solely responsible for any decision and/or made by you based on the
content of the Site.
Without derogating from the above-mentioned provision, we disclaim any responsibility for auditing
and/or checking your level of knowledge and/or experience, and any liability for damages and/or loss
suffered as a direct result and/or indirectly from your use of the Site. It is the same for any
transaction and/or use of the Services. Without limiting the above-mentioned provisions, our
Services are not available in areas where their use is illegal and CFreserve reserves the right to
refuse and/or cancel access to its Services to anyone at its sole convenience.
4. Registration Information and Requirements
When registering, you’ll have to provide certain identifying information. You are responsible for the
security of your account’s login and password with CFreserve. You are solely responsible for any
damage caused by reason of any act or omission resulting in improper or illegal use of your account.
You agree to provide accurate information, accurate and complete information about yourself during
the registration process and you also agree not to impersonate another person or entity, and not to
hide your identity for CFreserve for any reason whatsoever. If you register as a commercial entity,
you declare that you have the required authority to bind that entity to this Agreement.
CFreserve treats carefully the information you provide to us according to the disclosure of
5. Legal Restrictions
Without limiting the undermentioned provisions, you understand that laws regarding financial
contracts vary throughout the world, and it is your responsibility to make sure you properly comply
with any law, regulation or guideline in your country of residence regarding the use of the Site. To
avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or
your activities through the Site are legal under the laws, regulations or directives relevant to your
country of residence.
You hereby declare that the money in your account with CFreserve does not come from drug
trafficking, kidnapping or other illegal or criminal activity.
6. Limited License
CFreserve grants you a limited non-exclusive, non-transferable license to access and use the Site
(the “License”). The license is subject to your compliance with the terms of this Agreement. You
agree not to resell or make available the Site to any other person, and will not copy any documents
contained on the Site for resale or for any other purpose without the prior written consent of
To avoid any doubt, you will be liable and bound by any unauthorized use of the Site, in violation of
this section. You agree to use all the information received from the information systems CFreserve
for the sole purpose of performing transactions in the only limits of the Site.
You also agree not to use electronic communication feature of a Service on the Site for any illegal,
abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in
the privacy of others. The license granted hereunder shall terminate if CFreserve considers that any
information provided by you, including your e-mail is no longer current or accurate, or if you fail to
comply with any term or condition of This Agreement and all rules and guidelines for each service. It
will be the same if CFreserve determines that you committed a crime on the CFreserve trading
platform (including without limitation the conclusion of a transaction outside the market rates).
If such a violation occurs, you agree to cease accessing the Services. You agree that CFreserve, in
its sole discretion and with or without notice, may terminate your access to all or part of the Services,
close any open transaction and remove and discard any information or content within a Service.
7. Risk Disclosure
You agree to use the Site at your own risk.
Without limiting the undermentioned provisions, the services provided on this site is intended only to
customers who are able to withstand the loss of any money they invest and who understand the
risks and have experience in taking risks in financial markets. The possibility exists that you could
endure a loss of some or all of your initial investment and hence you should not invest money that
you cannot afford to lose. You should be aware of all the risks related to CFD trading, and solicit
advice from an independent financial advisor in case of doubts.
8. Financial Information
Through one or more of its Services, CFreserve can make available to you a wide range of financial
information that is generated internally from agents, suppliers or partners (“Third Party Providers”).
This includes, but is not limited to financial market data, quotes and news, analyst opinions and
research reports, graphs and data (“Financial Information”).
The financial information provided on this Site is not intentional investment advice. CFreserve offers
financial information only as a service. CFreserve and its Third Party Providers do not warrant the
accuracy, timeliness, completeness or correct sequencing of the financial information, or results of
your use of this financial information. The financial information may promptly become unreliable for
various reasons, including, for instance, changes in market conditions or economic circumstances.
Neither CFreserve nor the Third Party Providers are required to update the information or opinions
included in the financial information, and we can interrupt the flow of financial information at any time
It is your responsibility to verify the reliability of the information on the Site and its suitability for your
needs. We exclude all liability for any claim, damage or loss of any kind caused by information
contained in the Site or referenced by the Site.
CFreserve may offer a link to other websites that are provided or controlled by third parties. Such
link to a site or sites is neither an endorsement or an approval nor a sponsorship or an affiliation to
such site, its owners or its suppliers. CFreserve recommends you make sure you understand the
risks associated with the use of such sites before retrieving, using or purchasing via the Internet.
Links to these sites are provided solely for your convenience and you agree not to hold CFreserve
responsible for any loss or damage due to the use or reliance on any content, products or services
available on other sites.
10. Trading Cancellation
CFreserve reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to
distribute profits to any person for legitimate reasons, including, without limitation:
1. if CFreserve has reason to believe that a person’s activities on the Site may be illegal;
2. if CFreserve may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
3. if CFreserve consider that one or more operations on the Site were made in violation of this
11. Payment procedure
CFreserve finance department supervises every withdrawal request submitted. There is no fee
relating to withdrawal by credit card, but any withdrawal by wire transfer will be charged with the
amount of $25.
Please allow up to 4 business days for our customer support team to approach your request.
Before requesting a withdrawal, please make sure that all requirements are met. These may include
account verification, the minimum trading of the bonus volume, sufficient usable margin, correct
withdrawal method and more.
Once all requirements are met your withdrawal will be processed
Bank Withdrawals- Can take up to 10 business days however there may be further delays
sometimes depending on the banking institution and the jurisdiction in question.
Credit cards – funds should be received in the bank account associated with the relevant card
according to each bank’s processing time.
The minimum amount for a withdrawal is 100 USD, GBP or EUR, depending on the account’s
currency. There is a minimum trading amount (turnover) that needs to be reached before a
withdrawal can be placed. The turnover is determined from the total amount of all the deposits into
the account. The amount of deposits is equal to the amount of the minimum turnover.
The minimum trading period is one month from date of initial deposit before a withdrawal request
can be placed.
CFreserve provides attractive rewards features to its new and regular clients. Bonuses and one time
trading credits are part of CFreserve promotions program. These bonuses are limited by time and
the conditions related to any bonuses are subject to change.
To withdraw your bonus, you will be asked to perform a trading volume of at least 300 times for each
$1 bonus. The bonus can be withdrawn only when the foregoing stipulation has been fully respected
and fulfilled. Any withdrawal of funds from an account made before completing the terms of bonus
will be immediately canceled and removed from the account.
Any indication of fraud, manipulation, cash back arbitrage or other forms of deceptive or fraudulent
activity based on the provision of the bonus will invalidate the account and any profits or losses
13. Limited Liability
We are committed to ensure continuity of the Services on the Site. However, we assume no
responsibility for any error, omission, deletion, interruption, delay, defect, in operation or
transmission, communications line failure, theft or destruction or unauthorized access or alteration of
the Site or Services. We decline responsibility for any problems or technical malfunction of any
telephone network or lines, computer online systems, servers or providers, hardware or software, or
any technical failure because of technical problems or traffic congestion on the Internet, the Site or
To the extent permitted by applicable law, in no event shall we be liable for any loss or damage
arising from use of the Site or Services for any content posted on or through the Site or Services, or
the conduct of all users of the Site or Services, whether online or offline.
IN NO EVENT CFreserve OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER TO YOU, INCLUDING, WITHOUT
LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING
OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT
LIMITATION THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH
OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE
INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR
NOT CFreserve HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES.
LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN
THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE CFreserve CUMULATIVE
LIABILITY TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED
IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE
TO SUCH LIABILITY.
14. AML Procedures
Prohibited Uses: It is prohibited to abuse this Site for purposes of money laundering. CFreserve
employs best practice anti-money laundering. CFreserve reserves the right to refuse and to
terminate any business relationship, and to cancel any operation of customers who do not comply
with the requirements of anti-money laundering:
• Online traders should provide all information required for registration.
• The earnings will be paid to the person who first registered for an account online.
• When a customer maintains an account through wire transfers, the gains will be distributed
to the sole owner of the originating bank account. When you make deposits in this way, it is
the responsibility of the live trader to ensure that the trader’s account number and the
registered name of the account owner accompany every transfer to CFreserve.
• When a fund is made using a credit card or debit card, the winnings will be distributed solely
to the person whose name appears on the card used to make the deposit and will not be
reimbursed on the same card.
• Only one account is allowed per person. No gains can be levied on accounts opened under
false names or multiple accounts opened by the same person.
• CFreserve may, from time to time at its sole discretion, require from a customer to provide
additional proof of identity such as notarized copy of passport or other means of identity
verification as deemed necessary circumstances and may, at its sole discretion, suspend an
account until the required proof is provided.
15. Intellectual Property
Every content, trademark, service mark, trade name, logo and icon are the property of CFreserve or
its affiliates or agents and are protected by law and international treaties and provisions relating to
copyright. You agree not to remove copyright notices or other indications of protected intellectual
property rights of any material you print or download from the Site. You will not obtain intellectual
property rights, or any right or license to use such material or the Site, other than those set forth
Images displayed on the Site are property of CFreserve. You agree not to upload, post, distribute or
reproduce any information, software or other material protected by copyright or other intellectual
property right (including rights of publicity and privacy) without first obtaining permission from the
copyright owner and the prior written consent of CFreserve.
You agree to defend and indemnify Our company and its officers, directors, employees, and agents
and to hold them harmless from and against any and all claims, liabilities, damages, losses, and
expenses, including without limitation reasonable attorney’s fees and costs, arising out of / or in any
way connected with your access to / or use of the Site or Services; your violation of any of the terms
in this Agreement; or your breach of any applicable laws or regulations.
17. Term and Termination
The term of the Agreement shall be unlimited however Our company will be allowed to terminate this
Agreement at any time by notice to you. As of termination, you shall not be able to carry out new
18. General clause
Our company will not be liable in any way to any persons in the event of force majeure, or for the act
of any government or legal authority.
In the event that any provision in this Agreement is held to be invalid or unenforceable, the
remaining provisions will remain in full force and effect.
The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver
of such right or provision.
Our company may assign this Agreement or any rights and/or obligations hereunder without your
Our company may amend the terms of this Agreement from time to time by posting the amended
terms on the Site. You are responsible for checking whether the Agreement was amended. Any
amendment shall come into force as of the day it was published on the Site. If you do not agree to
be bound by the changes to the terms and conditions of this Agreement, do not use or access our
Services, and inform us in writing immediately.
19. Jurisdiction and Venue
If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration,
Buyer agrees to that the sole and proper jurisdiction to be the state of Ireland.
CFreserve does its utmost to ensure the privacy, confidentiality and security of its clients are
preserved both throughout their interaction with the company and afterwards, to the fullest
extent achievable by the company.
1. When clients register with CFreserve they acknowledge their willingness to share with the
company certain private information which we use for the purpose of confirming the client’s identity
and ensuring the security of their deposits and trading account. This information is collected in line
with our stringent verification procedures which are used to deter international money laundering
operations and to ensure the security and safety of our customer’s trading activity throughout.
2. Our clients undertake to supply us with true, updated and accurate information about their identity.
Furthermore they are required to state categorically that they are registering and trading on their own
behalf and are not seeking at any time to act any manner which could be considered fraudulent nor
are they seeking to impersonate any other individuals for any purposes whatsoever.
3. CFreserve’s data collection procedures include the collection of client’s freely disclosed
information as shared with the company, in addition to the placement of cookies for the purposes of
gathering data about the manner in which client’s interact with the CFreserve website. These tools
for gathering client’s information are employed for the purpose of ensuring the customer’s own
security and all data collected by the company is shared only with individuals within the company
who are involved with the verification of customer account information for the express purpose of
ensuring the customer’s confidentiality and security.
4. CFreserve will never disclose any private or otherwise confidential information in regards to our
clients and former clients to third parties without the express, written consent of our clients, except in
such specific cases in which disclosure is a requirement under law, or is otherwise necessary in
order to perform verification analysis on the client’s identity for the purposes of safeguarding their
account and securing their personal information.
5. By registering with CFreserve and through the voluntary interaction they undertake with
CFreserve’s products and services the clients confirm and agree that they consent to the use of all
or part of the information they provide concerning their CFreserve trading account, the transactions
they undertake through it and the interactions which they perform with the company on behalf of the
company. All interactions the customer undertakes with the company will be stored by the company
for the purposes of record and as such may be employed by the company in such cases that
disputes arise between clients and .
6. CFreserve does its utmost to ensure the confidentiality of its clients personal information including
the implementation of data protection procedures designed to ensure client confidentiality.
CFreserve ensures that its data protection policy is regularly updated in order to ensure that client’s
confidential information is continually safeguarded.
7. From time to time CFreserve may contact clients whether by phone or email for the purpose of
offering them further information about CFreserve CFD trading or financial market trading. In
addition the company may, on occasion, seek to contact clients, whether by phone or by email, for
the purpose of informing them of unique promotional offerings provided by CFreserve for the client.
Clients consent to the receipt of such contact when they consent to our terms and conditions of use
when registering with CFreserve. Any person wishing to opt out of further contact with CFreserve at
anytime whatsoever is entitled to do so, simply by contacting the company whether by phone or
email and requesting that no further contact on behalf of the company will be made
Refund Policy & Bonus
When you open an account with The Company the payment will be debited from your credit card
immediately. If you are not satisfied with The Company trading platform for any reason, you have the
right to apply for a refund of your remaining balance. Please note that if you have received a bonus,
you will have to follow the bonus T&C. If you decide to apply to refund your purchase, all logins and
memberships will be deactivated. Whether your application will be approved or declined shall be at
the sole discretion of the Company. Please allow up to 48 hours for our customer support team to
approach your request. Our support team will contact you to confirm your request or to ask for
additional information if needed. All refunds will be issued in the form of payment in which they were
made, When your application is approved please wait for 5 to 7 additional days before seeing your
funds in your account.
The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them
arising out of or in connection with this Agreement. If the parties fail to agree upon terms of the
settlement, either side may submit the dispute to confidential arbitration proceedings by a sole
arbitrator under the ICC ADR Rules, whose decision shall be final and binding. The arbitration
proceedings shall be conducted in English, in London, UK or another place agreed by Parties.
Without derogating of the provisions above, this clause explicitly sets exclusive jurisdiction to said
arbitration process, and neither Party shall be entitled to submit any dispute to the courts of its
domicile which contradicts said arbitration process.
When registering, you will have to provide us with some specific identification information. You are
responsible for the security of your account’s login and password with CFreserve. You are solely
responsible for any damage caused by reason of any act or omission resulting in an improper or
illegal use of your account.
You agree to provide accurate and complete information about yourself during the registration
process and you also agree not to impersonate another person or entity, and not to hide your identity
for CFreserve for any reason whatsoever. If you register as a commercial entity, you declare that
you have the required authority to bind that entity to this Agreement.
CFreserve carefully treats the information you provide to us according to the disclosure of
Also, note that CFreserve maintains effective and transparent procedures for reasonable prompt
complaint handling for existing and potential retail clients, and we keep records of complaints and
measures taken for complaint resolution. The purpose of this procedure is to ensure fair and
consistent dealing with client complaints whilst striving to provide the highest level of customer
KYC (Know Your Customer) Policy
Know your customer policies have become increasingly important worldwide lately,
especially among banks and other financial institutions, in order to prevent identity theft,
money laundering, financial fraud and terrorist activity.
CFreserve holds a zero tolerance fraud policy, and is taking all measures possible to
prevent it. Any fraudulent activity will be documented and all related accounts to it will
be immediately closed. All funds in these accounts will be forfeited.
CFreserve aims to ensure the integrity of any sensitive data it obtains, such as your
account information and the transactions you make, using a variety of security
measures and fraud controls. Securing your electronic transactions requires us to be
provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents
• A copy of your valid passport with the signature page
• Copies of your credit cards, used to make the deposit (Color copy of Credit Card
used to fund trading account (Please show on the front the first 6 digits, the last 4
digits, name and expiration date. From the back please cover the CVV code and
show the signature)).
• A copy of a recent utility bill in your name and address
• A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer
support: [email protected]
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary
documents as soon as you can, in order to avoid any delays in processing your
transactions. We require the receipt of all the necessary documents prior to making any
cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any
other activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending
withdrawals will be cancelled and credited back to your trading account. We will notify
you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the
images as jpegs, then send it to us via mail to [email protected]
How do I know my documents are safe with you?
CFreserve holds the security of documentation at highest priority, and treats all
documents it receives with utmost respect and confidentiality. All files we obtain are fully
protected using the highest level possible of encryption at every step of the review
We thank you for your cooperation in helping us make CFreserve a safer place to trade.
Where the Company has provided the Client with a translation of the English language version of this Agreement, the Client agrees that the translation is provided for the Client’s convenience only and that the English language version of this policy will govern the relationship with The Company. If there is any contradiction between the English language version of this Agreement and its translation, the English language version shall govern.